Fees for FIPPA Requests

  1. The $5.00 request fee is mandatory and non-refundable. 
  2. HGMH is permitted to charge certain fees in connection with responding to a Freedom of Information (FOI) request. Section 57(1) of FIPPA outlines those costs incurred by the hospital that can be charged to the requester as fees, namely:
    1. the cost of every hour of manual search required to locate a record;
    2. the cost of preparing the record for disclosure;
    3. computer and other costs incurred in locating, retrieving, processing and copying a record;
    4. shipping costs; and
    5. any other costs incurred in responding to a request for access to a record.
  3. A fee estimate will be provided to the requester if the costs exceed $25. 
  4. The requester will be asked to pay a deposit of 50% on a fee estimate over $100 before the Hospital continues to process the request.
  5. HGMH will inform you whether any exclusions/exemptions under FIPPA apply to requested records to enable you to make an informed decision on whether to proceed with the request or not. 
  6. Before you view or receive requested record(s), you will be asked to pay all applicable fees.
  7. Payment of fees may be made with cash, debit or credit card.

Fees for a General Record Request Amount / Rate
s. 57(1) FIPPA, s. 6 Reg. 460  
Photocopies and computer printouts $0.20 per page
Records provided on CD $10.00 for each CD
Manually searching a record $7.50 for each 15 minutes spent by any person
Preparing a record for disclosure, including severing a part of the record $7.50 for each 15 minutes spent by any person
Developing a computer program or other method of producing a record from a machine readable record $15.00 for each 15 minutes spent by any person
Costs, including computer costs, incurred in locating, retrieving, processing and copying the record(s) if those costs are specified in an invoice received by the hospital Actual costs incurred

Telehealth

Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. The service provides round-the-clock access, to a qualified health professional. It can help you decide whether to care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or go to a hospital emergency room.

Call Telehealth Ontario:

1-866-797-0000

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