Our Patient Handbook

This patient handbook is intended to help you during your stay in our hospital and after your discharge as we all work together to make your stay and visit to our hospital as pleasant and comfortable as possible. We welcome any suggestions you may have for improving this handbook so we can better serve you and your loved ones.  Read the handbook.

Visiting HGMH

HGMH welcomes guests and visitors who have come to show their support to loved ones who may be among our in-patients. Families and guests are welcome 24 hours a day according to patient preference.

We have a few guidelines set in place to help keep our in-patients happy and to aid in their recovery, which should be reviewed before visiting your loved one:

  • Between 8:00pm and 7:00am, visitors must enter through the Emergency entrance and report their presence to the nursing station prior to visiting the patient.
  • The number of people welcomed at the bedside at any one time will be determined in collaboration with the patient, family, and inter-professional team. In situations where there are shared rooms, this negotiation will include the other patients and their family. To ensure safety, considerations will also be given to the physical limitations of the space
  • Alternative guests (e.g.: pets and/or animal assistant therapy) must be pre-arranged following the HGMH Pet Visitation Policy
  • There may be interruptions to family and guest presence to protect the privacy rights of other patients or to maintain the safety, health of patients and the security of patients and staff
  • Visitor restrictions may be put in place during outbreaks to prevent illness from spreading
  • Do not visit if you are experiencing any known infectious illness, or are exhibiting any of the following symptoms:
    • Fever, cough, runny nose, sore throat
    • Nausea, vomiting, diarrhea
  • Please wash hands thoroughly and regularly; when sink and soap are unavailable, feel free to make use of Purell® stations situated throughout the Hospital
  • Visitors under the age of 14 must be supervised by a visiting adult at all times

We ask that you please respect these visiting guidelines, as they have our patient's best interests in mind.


Parking for patients and visitors is available on the premises of HGMH 24 hours a day, 7 days a week. HGMH assumes no risk or responsibility for damages to, or loss of, a vehicle or its contents, no matter how caused. Owners must go through their insurance company to facilitate repairs to their vehicle. Vehicle owners are liable for any damages caused to Hospital property by their vehicle, and may be subject to charges, if damage is deemed a wilful act by the driver.

The parking rate is $5 per exit from the parking lot, payable at the gate in coins only. An ATM and several change machines are available inside the Hospital.

Free Short-Term Parking

Free 15-minute parking is available for people dropping off or picking up at the hospital. These free short-term parking spaces are located to the right of the Emergency Department entrance as approaching the hospital.


Hôpital Glengarry Memorial Hospital believes that smoking and second hand smoke is a health hazard to patients, staff, volunteers, physicians, and visitors. It is the priority of the hospital to provide a safe environment for patients, staff, volunteers, physicians, and visitors. As such, smoking and vaping are prohibited in all areas of the hospital and on hospital property. Smoking cessation therapy is available for inpatients.

Fragrance free environment

Many elements in the environment can trigger or influence health and disease.

In consideration of others who may suffer from chemical sensitivities and/or allergies, we request that you refrain from wearing scents such as perfumes, colognes, hairspray or aftershave when at Hôpital Glengarry Memorial Hospital.

Violence Free Environment

Hôpital Glengarry Memorial Hospital ranks respect as one of its workplace values. Violence in any form, either directed at yourself or others, physically or verbally does not support the hospital's values. It is expected that you will respect the rights of others.

If there is an injury to anyone or damage to property, this will be reported to the authorities.



Telehealth Ontario is a free, confidential telephone service you can call to get health advice or general health information from a Registered Nurse. The service provides round-the-clock access, to a qualified health professional. It can help you decide whether to care for yourself, make an appointment with your doctor, go to a clinic, contact a community service or go to a hospital emergency room.

Call Telehealth Ontario:


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