Patients and Visitors

women in a seated fitness class

Ambulance services

Transfers by ambulance between hospitals or between hospitals and nursing homes are at no charge. All other ambulance services are subject to a fee. Patients of the Community Care Access Centre (CCAC) may be eligible to have their ambulance fees paid by the CCAC. Please contact your CCAC caseworker for further information.


Since latex balloons can cause allergic reactions in some people, we ask that no latex balloons be brought onto the premises.

Bank machine

A 24-hour bank machine is located in the Emergency Department. Change machines can be found at the exit points of the hospital.


Patient Accounts may be settled by mail with the prepaid return envelope provided with your bill, via the hospital's website, or through the Business Office just inside the main entrance of the hospital.


Our cafeteria is located on the lower level and is open from 6:30am to 6:15pm. Hot meals are only available from 12:00pm-1:15pm and 5:00-6:15pm. The food in our cafeteria is made onsite.

Fire safety

You may hear one of our regular fire drills during your hospital stay. When you hear the fire alarm, please return to your room. We will inform you should any action become necessary. If you are in the Hospital Cafeteria, please advise a staff member that you are a patient and they will accompany you to your room or another safe location.

Food services

Snacks and beverages can be purchased at our Gift Shop, in the cafeteria, or at the vending machines located at the pool entrance and in the Emergency Department.

Gift shop

Our Gift Shop is run by our Auxiliary volunteers. It is located just inside the main entrance of the hospital. Their hours of operation are Monday to Friday from 9:30am to 6:00pm and weekends from 1:00pm to 4:00pm, excluding holidays.

Hospital security

Hospital staff and volunteers are easily identified by their photo identification badge. Please notify a staff member immediately if you observe any suspicious activity or individuals, have any security concern, or if you have lost a personal item.

Information business office

Our Information Business Office is located just inside the main entrance of the hospital. Its hours of operation are Monday to Friday from 8:00am to 6:00pm and weekends from 8:00am to 4:00pm.

Lost and found

If you have lost an item or you would like to report a found item, please contact our Business Office at 613.525.2222 x0, located just inside the main entrance of the hospital.

Safety policies

HGMH has a number of safety policies that must be followed.


Hôpital Glengarry Memorial Hospital is committed to protecting the privacy, confidentiality, and security of all personal health information to which we are entrusted.

The HGMH Privacy Officer is available to respond to your questions or concerns about the privacy of your personal health information. Please ask your Nurse for assistance in contacting the Privacy Officer.


Two taxi companies serve the area surrounding Hôpital Glengarry Memorial Hospital:

  • Starr Taxi - 613.525.1422
  • Levert Taxi - 613.525.2338

Wireless internet

Hôpital Glengarry Memorial Hospital (HGMH) has recently completed an upgrade to the wireless system that provides free wireless internet access to all patients, families, and visitors.

This new wireless system will permit the Hospital to take the next steps as it continues to build on its use of technology to provide safe and quality care to all patients.

To access the public wireless network, users can connect to the "HGMH Guest" network. Everyone connecting to this network must click a button in their browser to indicate that they agree to be responsible in using the network, but no password is required.

Wait Times

In our Emergency Department, people who are the sickest are treated first. At times you may have to wait. Please note that HGMH's wait times are less than the provincial average. Exact waiting times are not given because the Emergency Department is always changing. For example, someone may need help suddenly or a very sick patient may arrive, thus affecting your wait time.

Please remember that the Emergency Department may look quiet while you are waiting, but it may actually be very busy in the area where patients are being treated. We may be caring for someone who needs considerable attention from our staff.

Contact Us
Hôpital Glengarry Memorial Hospital
20260 County Road 43
Alexandria, Ontario K0C 1A0

Business Office

Emergency Department

© 2018 Hôpital Glengarry Memorial Hospital, 20260 County Road 43 Alexandria, Ontario K0C 1A0

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