Patients and Visitors

women in a seated fitness class

General Information

Welcome to the Hôpital Glengarry Memorial Hospital (HGMH). This section contains useful information in order to prepare for a stay or visit at the hospital. 

You can request a hardcopy of our Patient and Family Handbook, co-designed by our Patient and Family Advisory Committee, at the hospital which also contains all the information about the hospital. 

Ambulance Services
Transfers by ambulance between hospitals or between hospitals and nursing homes are at no charge. All other ambulance services are subject to a fee. Patients of the Community Care Access Centre (CCAC) may be eligible to have their ambulance fees paid by the CCAC. Please contact your CCAC caseworker for further information.
Balloons
A latex allergy is an adverse reaction to products made from latex or natural rubber. We make every effort to provide a latex safe environment for patients, visitors, employees and volunteers. For this reason, we ask that no latex balloons be brought onto the premises.
Bank Machine (ATM)
A 24-hour bank machine is located in the Emergency Department. Change machines can be found in the Emergency Department as well as the pool entrance. 
Billing

Patient Accounts may be settled by mail with the prepaid return envelope provided with your bill, via the hospital's website, or through the Business Office located beside the Main Entrance of the hospital. 

Business Office hours:
Monday to Friday from 8:00am to 6:00pm

Weekends from 8:00am to 4:00pm

Cafeteria and Vending Machines

Due to the pandemic, the cafeteria and the Gift Shop are currently closed to the public.  

Our cafeteria is located on the lower level and is open from 6:30am to 6:15pm, offering a variety of snacks and hot or cold meals. Hot meals are available from 12:00pm-1:15pm and 5:00pm-6:15pm. Our cafeteria food is made onsite.

Snacks and beverages can also be purchased at our Gift Shop as well as vending machines which are located at the pool entrance and in the Emergency Department. 

Cell Phones and Wifi

Wireless Devices and Wifi

You may use your personal wireless device while at the hospital, however, we ask that you speak quietly and respect those around you. HGMH provides free wireless internet access to all patients and visitors. To access the public wireless network, connect to the "HGMH Guest" network. 

 

Photos and Videos

Pictures and recordings of staff, patients and/or visitors in the hospital without their consent is prohibited. 

Gift Shop
Due to the pandemic, the Gift Shop is currently closed to the public.


Our Gift Shop is staffed and run by our Auxiliary volunteers. It is located just inside the Main Entrance and sells light snacks and drinks as well as a wide variety of gift items.

The hours of operation are Monday to Friday from 9:30am to 6:00pm and weekends from 1:00pm to 4:00pm (excluding holidays). 

Interpreter Services 
The hospital offers services to patients in both official languages; English and French. However, if you or your designated care person requires interpretation services in a different language, that can be arranged.  
Lost and Found
If you have lost an item or you would like to report a found item, please contact our Business Office at 613.525.2222 x0.
Medical Records

HGMH is committed to protecting the privacy, confidentiality, and security of all personal health information to which we are entrusted. 

To access your medical records, please call our Health Information Services Department at 613.525.2222, extension 4137 between the hours of 8am and 4pm, Monday to Friday.

You can also access your medical records anytime, anywhere, through the secure online Patient Portal.

Parking

Parking is available on the premises for patients and visitors 24 hours a day, 7 days a week. HGMH assumes no risk or responsibility for damages to, or loss of, a vehicle or its contents. 

 

Parking rates:

  • There is a grace period of 15 minutes of free parking  
  • 16 to 60 minutes: $3.00
  • More than 60 minutes: $5.00 

The daily fee of $5.00 will allow users to enter and exit the parking area for 24 hours. Alternatively, passes are available as described below.


There are two pay stations, one at the west exit near the pool and one near the Business Office at the Main Entrance. Payments at these pay stations can be made by cash or debit/credit. You may also use the tap feature at the exit gate if paying by credit card.

Two bike racks are also available; one at the Main Entrance and the other at the pool entrance.
Safety Policies
The safety of our patients, staff, and visitors is of the highest importance. In order to ensure everyone’s safety and health, we have several policies in place which must be adhered too.
Wait Times in the Emergency Department

In our Emergency Department, people who are the sickest are treated first. Please note that HGMH's wait times are less than the provincial average. Exact waiting times are not given because the Emergency Department is always changing. For example, someone may need help suddenly or a very sick patient may arrive, thus affecting your wait time.

Please remember that the Emergency Department may look quiet while you are waiting, but it may actually be very busy in the area where patients are being treated. We may be caring for someone who needs considerable attention from our staff.

HGMH ranks respect as one of its workplace values. Abuse in any form, will not be tolerated.

Contact Us
Hôpital Glengarry Memorial Hospital
20260 County Road 43
Alexandria, Ontario K0C 1A0

Business Office

Emergency Department

© 2018 Hôpital Glengarry Memorial Hospital, 20260 County Road 43 Alexandria, Ontario K0C 1A0

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