Patient Portal

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Important Patient Portal Update

On October 13th, 2020 we launched significant new functionality on our electronic health records system. This is one step of many to improve the quality and safety of care for patients now and and in the future.

Key points:

  • We are adjusting to a new online patient chart system that will help improve the safety & quality of care. 
  • You will NOT see a decrease in the quality of your care during our upgrade, but please expect longer than usual wait times. 
  • Our team is working hard to prepare for and get used to this new system. Thank you for your patience and understanding. 
  • You should still have access to your Patient Portal during this time. You may not have access to certain paper documentation during this period while we move everything to our electronic records. 
  • Our walk-in laboratory services, clinic appointments, and scheduled procedures will be closed on October 13, 2021 to give our staff time to adapt to the new system. 

                                                  Thank you for your patience and understanding!

Go-Live Frequently Asked Questions


Your health information in the palm of your hand

Login to Connected Care

24/7, easy access to your health information

The Patient Portal is an online tool that gives you the ability to see your health records from HGMH and other hospitals in the region including:

  • Arnprior Regional Health
  • Carleton Place & District Memorial Hospital
  • Élisabeth Bruyère Hospital
  • L'Hôpital Montfort
  • Queensway Carleton Hospital

What are the benefits of using the Patient Portal?

When you sign up for the Patient Portal, you can access:

  • Virtual consultations (at your clinician's discretion)
  • Lab results and medical reports
  • Medication prescribed at discharge
  • Visit and appointment history
  • Dates and details for scheduled appointments

New features will be added to the platform as we continue to make care and information more accessible. Your personal information and health records will remain secure and only accessible to yourself and anyone you choose to give access to.

Virtual Visits

In response to the challenges of providing healthcare during COVID-19, we’re providing some patients with the option to attend their appointments using Virtual Visits.

Virtual Visits provide you with quality care from your HGMH care team, while supporting social distancing and providing you with the flexibility to attend your appointment no matter where you are.

For more information about Virtual Visits:

Read the frequently asked questions

How do I register?

To register, you need to speak to a member of our team at Patient Registration who will sign you up for the Patient Portal. You will be asked to provide a personal e-mail address to be registered, must complete the registration process by following the steps in the confirmation email you will receive.

How do I log in?

If you've been signed up for the Patient Portal by a member of our registration team, you will receive a confirmation email that will provide details on how to confirm your account.

To log in, you will need to visit Connected Care and enter your username and password. If you have forgotten either, use the prompts on the long in page to reset your account – this will require access to the email you have linked to the account.

How do I access the Patient Portal?

You will be to access the Patient Portal in several ways:

  • Downloading the mobile Patient Portal app, MHealth, and using the Portal Name: Connected Care
  • Logging in through the web-based platform on your laptop or computer
  • Logging in through the web-based platform on your phone or tablet

For more details on how to use your Patient Portal account:

Take a look at our tip sheet

Who do I call if I have questions about my results?

If your results have only recently been posted, please wait for your referring physician to call you to discuss them.

If you still have a question regarding a report or results in the Patient Portal, please call your referring physician only. Do not call the lab or diagnostic technician listed on the report - they will not be able to answer your medical questions.

Where do I find my Diagnostic Reports?

Diagnostic Reports will be displayed under the Reports section.

Who can I contact for support?

You can reach our support team by email at ConnectedCare@MyChamp.ca or by calling our toll-free number at 1-833-721-0660 between 8:00 AM and 4:00 PM, Monday through Friday (excluding holidays).

What is CHAMP and Connected Care?

The Champlain Association of Meditech Partners (CHAMP) is the group of hospitals in the Champlain Local Health Integration Network – which includes the Ottawa Region - that use the Meditech healthcare information system for electronic patient charts.

This partnership includes:

  • Arnprior Regional Health
  • Bruyère Continuing Care
  • Carleton Place & District Memorial Hospital
  • Glengarry Memorial Hospital
  • Hôpital Montfort
  • Queensway Carleton Hospital

Connected Care is the name of the project that is bringing the Patient Portal to patients at the CHAMP hospitals.

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© 2018 Hôpital Glengarry Memorial Hospital, 20260 County Road 43 Alexandria, Ontario K0C 1A0

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